Returns & Exchanges
At Sense, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn apparel in its original condition. If your new fashion piece doesn't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the garment is folded neatly to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing